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The Fair Debt Collection Practices Act (FDCPA) was enacted to eliminate abusive and unfair debt collection practices. The FDCPA prohibits several practices by debt collectors and also provides consumers with ways to legally dispute debt inaccuracies. Debt collectors may be held liable for any FDCPA violations. The threatening calls & voice messages, which violates the FDCPA, could lead to statutory damages up to $1,000 as well as them having to pay all attorney’s fees.
https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text
They have definitely violated the FDCPA sections 804, 806, and 807 to name only a few. Debt collectors may be held liable for any FDCPA violations.